Refund policy

Terms of Architectural Revision and Acquisition Finality

Welcome to KERSYNE. By executing an acquisition on KERSYNE.COM, you enter into a binding covenant with KERSYNE ("the Brand," "we," "us," or "our"). This document governs the rigid parameters under which garments, hardware, and structural silhouettes may be evaluated for return, exchange, or structural rectification.

True luxury rests upon a foundation of absolute certainty. Our production processes enforce a standard where margin for error is non-existent; consequently, our return architecture is designed with equal parts precision and uncompromising discipline. Please review the twenty structural sections below prior to finalizing your acquisition.

1. The Philosophy of Permanent Acquisition

At KERSYNE, every garment is an architectural manifestation, engineered with technical precision, heavyweight textile selections, and custom modular hardware. Because our production runs are highly limited and curated for an elite collective, we operate under a psychological framework of permanence. We design for individuals who possess absolute clarity in their aesthetic decisions. An acquisition from KERSYNE should be treated not as a temporary trial, but as a deliberate addition to a permanent wardrobe portfolio.

2. Definitive Window of Intention

Should a structural misalignment occur regarding your intent, the window for initiating a return is strictly limited to fourteen (14) calendar days from the exact timestamp of carrier delivery. The moment this period lapses, the garment is permanently registered to your personal archive. No exceptions, extensions, or structural grace periods will be granted under any psychological or logistical circumstance.

3. Preserved State and Pristine Composure

To be eligible for an evaluation, returned garments must exist in a state of absolute, untouched composure.

  • The textile must retain its original structural memory, showing zero signs of physical elongation, stretching, or creasing.

  • Garments must be entirely free from external olfactory contaminants, including but not limited to perfumes, colognes, smoke, laundry detergents, or biological odors.

  • Any evidence of wear—even for a brief micro-duration—renders the garment completely ineligible for return, resulting in an immediate reversion of the item back to the client at their own expense.

4. Integrity of Modular Hardware and Security Tags

KERSYNE garments frequently feature proprietary technical hardware, invisible zippers, and custom snap buttons. All hardware components must remain completely unblemished, scratch-free, and wrapped in their original protective coverings if applicable. Furthermore, each garment is dispatched with a high-security, tamper-evident structural tag. If this tag is cut, removed, unfastened, or altered in any observable manner, the return pathway is instantly and irrevocably closed.

5. Documented Unboxing Requirement for Discrepancy Claims

In the rare event that a garment arrives with a perceived structural anomaly or a processing discrepancy, the client must provide indisputable visual evidence. We require an uninterrupted, unedited video recording of the unboxing process, clearly showcasing the sealed shipping container, the breaking of the exterior seal, and the immediate extraction of the garment revealing the noted anomaly. Without this objective archival data, KERSYNE will not entertain claims of transit-related damage or fulfillment errors.

6. Pre-Authorization and the Return Merchandise Protocol

Under no circumstances should a garment be dispatched back to our distribution facilities without an explicit, digital Return Merchandise Authorization (RMA) pass. Unsolicited shipments will be summarily rejected at our loading docks or abandoned at the carrier facility without notification. To initiate an official evaluation, a formal request detailing the structural rationale must be submitted exclusively via email to KERSYNE.TEAM@OUTLOOK.COM or INFO@KERSYNE.COM.

7. Logistics, Liability, and Safe Transit Responsibility

The financial responsibility for the safe, secure, and expedited return transit of any garment rests entirely upon the client. KERSYNE does not provide complimentary return shipping labels, nor do we absorb logistics overhead for returned assets. Clients must utilize a dependable, tracked, and insured courier service. Until the garment physically crosses our threshold and is signed for by our intake team, the asset remains your sole financial and physical liability.

8. Digital Inspection and Quantitative Deconstruction

Upon receipt of the returned asset, it enters a rigorous, multi-stage physical and digital inspection protocol overseen by our quality assurance specialists. The garment is examined under high-intensity lighting and magnification to check the alignment of invisible zippers, the retention strength of snap buttons, and the micro-weave integrity of the heavyweight textiles. This inspection phase requires up to seven (7) business days from receipt before an official determination of acceptance or rejection is issued.

9. Nature of Restitution: The KERSYNE Ledger Credit

KERSYNE does not issue liquid fiat currency refunds to original payment methods for remorse-based returns or sizing miscalculations. Approved returns are compensated exclusively via a digital KERSYNE Ledger Credit (Store Credit). This credit preserves your purchasing power within our ecosystem, allowing you to re-allocate your capital toward a more appropriate silhouette or size when collections debut. Ledger credits are non-transferable and possess no cash redemption value.

10. Direct Exchanges and Silhouette Swaps

Because our silhouettes are produced in hyper-limited, numbered quantities, we cannot guarantee the availability of alternative sizes or modular components at the time your return is processed. If you require a different size or an alternate variation of a piece like the Kinetic Meridian, you must return the original item for a Ledger Credit and execute a completely separate acquisition sequence online, subject to real-time inventory availability.

11. Custom Configurations and Bespoke Alterations

Any garment that has been tailored, altered, modified, or customized—either by our studio or by an external artisan at your direction—is completely excluded from our return architecture. This includes any adjustments to modular sleeves, custom hardware swaps, or hem modifications. These pieces are tied uniquely to your biological dimensions and cannot be repurposed for our broader collective.

12. Exclusion of Limited Drops, Archive Sales, and Promotional Vaults

Acquisitions made during specific archival events, limited-edition capsule drops, or vault clearances are categorized as Absolute Final Sales. These pieces are priced or released under distinct structural parameters that prevent their re-entry into our active distribution system. No returns, exchanges, or credits will be issued under any circumstances for items marked as final sale within the digital interface.

13. Currency Fluctuations and International Duties Disclaimer

For our global collective, particularly those coordinating acquisitions across international borders, KERSYNE is not responsible for shifts in currency valuation that occur between the moment of initial capital authorization and the issuance of a Ledger Credit. Furthermore, any customs duties, import tariffs, or local taxes paid to your respective government or customs agency are completely non-refundable through KERSYNE; you must seek restitution for those outlays directly from your local fiscal authorities.

14. Inbound Packaging and Preservation Standards

When packing a garment for its return journey, it must be folded along its original structural lines and encased within its protective dust bag and original structural box. Compressing, rolling, or forcing a technical, heavyweight garment into substandard, non-rigid shipping envelopes will cause permanent fabric stress and fiber creasing. Items received in degraded or careless packaging will be rejected immediately due to negligent transit preparation.

15. Gift Returns and Secondary Market Acquisitions

Our structural covenant exists solely with the original allocator of capital—the individual whose name and financial credentials are tied to the primary invoice. If you received a KERSYNE piece as a gift, any approved return will result in a Ledger Credit issued strictly to the original account holder. Furthermore, KERSYNE offers zero validation, warranty, or return processing for garments acquired via secondary market peer-to-peer platforms, auction houses, or unauthorized third-party curators.

16. Processing Timeframes for Ledger Credit Activation

Once our quality assurance team officially approves the pristine condition of a returned garment, the generation of your KERSYNE Ledger Credit will be completed within forty-eight (48) banking hours. A secure, encrypted digital code will be delivered directly to the verified email address associated with the original profile. Please ensure communication lines to our official domains are unblocked.

17. The Right of Absolute Refusal and Pattern Behavioral Monitoring

To maintain the pristine nature of our inventory and prevent exploitative consumption habits (such as "wardrobing" or structural borrowing for media production), KERSYNE monitors return frequencies and customer profiles continuously. We reserve the absolute, unilateral right to refuse service, flag accounts, and block future acquisitions from individuals who exhibit a pattern of high-frequency returns or inconsistent purchasing behaviors.

18. Force Majeure and Systemic Logistics Interruptions

In instances where global supply chains, international customs blockades, labor strikes, or acts of environmental disruption delay the transit of a return beyond the standard windows, KERSYNE will evaluate the situation on a case-by-case basis. However, the foundational requirements of garment purity, tag integrity, and pre-authorization remain completely unyielding, regardless of external systemic anomalies.

19. Complete Clarity of Dimensions

KERSYNE provides detailed, precise architectural dimension charts for every garment silhouette displayed on KERSYNE.COM. We explicitly outline measurements for shoulder drops, chest widths, sleeve compressions, and total garment lengths. It is the responsibility of the client to cross-reference these technical specifications with their own physical geometry prior to acquisition. Sizing discrepancies do not constitute a manufacturing flaw.

20. Official Channels of Structural Communication

All official correspondence regarding the lifecycle of your garment, its transit status, and its potential return evaluation must be conducted through our dedicated electronic channels. No return approvals or policy deviations can be authorized via social media direct messages or third-party platforms. For all inquiries, please connect directly with our coordination team at:

  • Primary Corporate Desk: INFO@KERSYNE.COM

  • Operations & Logistics: KERSYNE.TEAM@OUTLOOK.COM

Aesthetic Affirmation: By proceeding with your transaction on KERSYNE.COM, you acknowledge that you have read, understood, and integrated the psychological and logistical parameters outlined in this twenty-part disclaimer. You accept the finality of your acquisition and trust in the architectural precision of the KERSYNE collective.